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TERMS & CONDITIONS

CUSTOMER CARE

Welcome to Next Level Supplies – Your Premier Destination for Top-Quality Tools and Exceptional Service!

Your Dedicated Customer Care Team

Here at Next Level Supplies, our passion is to equip you with the tools you need to turn your projects into masterpieces. We pride ourselves on offering not only the best products but also the most reliable customer service in the industry. Should you have any questions about our selection, require guidance on choosing the perfect item for your needs, or need help with an existing order, our customer care team is eager to assist you.

Reach out to us in the way that suits you best:

  • Phone: Give us a call at (520) 822-4808 (We're here for you from 9 am to 5 pm, Monday through Friday)

  • Email: Drop us a line at nextlevelsupplies@gmail.com (Expect a response within 24 hours)

  • Website Live Chat: Visit nextlevelsupplies.com for immediate support during our business hours

We are here to ensure that your shopping experience is smooth and satisfying, and we invite you to purchase with the utmost confidence.

Our Commitment to You

When you choose Next Level Supplies, you're not just buying a product; you're receiving a commitment to excellence. Here's what we guarantee:

  • Uncompromising Quality: Each item we offer has been rigorously tested for quality and durability.

  • Informed Assistance: Our experts are deeply familiar with our tools and are ready to provide personalized recommendations.

  • Prompt Problem-Solving: If an issue arises, we are committed to resolving it quickly and to your satisfaction.

  • Clear and Honest Communication: We maintain transparency with our customers because trust is the cornerstone of our business.

More Than Just Supplies – We're Your Partner

Next Level Supplies was founded on the principle of empowering doers and dreamers. We are more than a supplier; we are a partner to artisans, tradespeople, and DIY enthusiasts. Our story is one of collaboration, support, and shared success.

We stand behind every sale, not simply as a vendor but as a fellow enthusiast committed to your projects' success. We continually adapt our offerings and improve our services based on what you tell us you need.

Join our growing community and elevate your craft with tools and resources designed to take you to the next level.

PRIVACY & SAFETY

Privacy & Safety Policy

At Next Level Supplies, we recognize the importance of privacy and are committed to maintaining the trust and confidence of our customers. In this policy, we aim to inform you about the ways in which we handle your personal information with care and respect.

Use of Personal Information

When you make a purchase from Next Level Supplies, we collect personal information such as your name, address, and email address. This information is used solely for the purpose of processing your order and ensuring its successful delivery. We do not sell, rent, or exchange your personal details with any third party for marketing purposes.

Secure Payment Processing

We employ third-party banking services to verify and process payments to ensure your transaction is secure. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Data Collection

We collect data in a few different ways:

  • Browsing our site: We use cookies to improve your experience on our website, which allows us to see how our site is being used and which areas are of most interest.

  • Purchases: When you purchase something from us, we collect personal information to fulfill your order.

  • Newsletter Sign-Up: If you opt-in, we will use your email address to send you information on new products and other updates.

Communication After Purchase

We may contact you to confirm that your purchase has been completed successfully, to resolve any issues with your order, or to provide tracking information. Additionally, we may reach out with post-purchase surveys or requests for reviews to gather feedback on your shopping experience.

Protecting Your Information

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Your Consent

By using our website, you consent to our collection and use of your personal information as described in this Privacy & Safety Policy. If we make changes to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Questions and Contact Information

If you have any questions regarding this policy or if you wish to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at nextlevelsupplies@gmail.com

We understand that privacy is a key concern for you and wish to assure you that we handle your personal information with the highest standards of safety and confidentiality. Thank you for placing your trust in Next Level Supplies.

Payment Methods

WHOLESALE INQUIRIES

Wholesale Inquiries at Next Level Supplies

Welcome to the Wholesale Inquiries section of Next Level Supplies. If you’re looking to expand your retail offerings with quality tools and equipment that professionals and DIY enthusiasts trust, you’ve come to the right place. We offer competitive wholesale pricing and a robust selection of products that reflect the latest in tool innovation and efficiency.

Partnering with us is straightforward:

  1. Contact Us: Reach out through our dedicated wholesale inquiry channel to express your interest.

  2. Catalog Access: We’ll provide you with our comprehensive wholesale catalog featuring detailed information on our products and bulk pricing options.

  3. Order Customization: Select the products that align with your customer base and business needs. We can assist in creating a tailored order that maximizes your retail potential.

  4. Support and Fulfillment: Benefit from our dedicated support throughout the ordering and fulfillment process, ensuring a smooth transaction from start to finish.

Your Retail Success is Our Priority

As a prospective wholesale partner, you become a part of our business narrative. At Next Level Supplies, we believe in creating relationships that are mutually beneficial and foster growth. By choosing us as your wholesale supplier, you can expect:

  • Quality Assurance: Products that are vetted for durability and performance, ensuring customer satisfaction.

  • Scalable Solutions: Whether you are a small boutique or a large retailer, our inventory and pricing can accommodate your specific business size and growth trajectory.

  • Marketing Support: Access to high-quality images and product descriptions that will help you market the products effectively to your customers.

  • Reliable Delivery: A commitment to on-time delivery, because we understand the importance of having products in stock for your customers.

Join Our Wholesale Community

To get started, simply reach out to us via the contact information provided on our website. We invite you to share your business needs and let us help you meet them. To edit or add more details to this section, click “Edit Text” or double-click here. We encourage you to tell your own story, as every partnership we forge is unique and integral to the narrative of success we build together.

Take your business to the next level with Next Level Supplies as your trusted wholesale partner.

PAYMENT METHODS

Payment Options at Next Level Supplies

At Next Level Supplies, we offer a variety of payment options to ensure a seamless and secure checkout experience for you. We understand that flexibility and convenience are key when it comes to making payments, which is why we provide the following methods:

Credit / Debit Cards

  • We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your card information is encrypted and transmitted securely with SSL technology and is not stored on our servers.

PayPal

  • For those who prefer using PayPal, we offer this option to complete your purchase. PayPal is a secure and fast way to pay online, and you can use it to pay with your credit card, debit card, or bank account balance.

Offline Payments

  • If you opt for offline payments, please contact us to arrange the details. We accept bank transfers, checks, and money orders. Instructions for offline payments will be provided upon checkout and order confirmation.

To ensure the security of your payments, all transactions are processed using a secure server. If you have any questions about our payment options or run into any issues during the payment process, please do not hesitate to contact our customer service team for assistance.

We are dedicated to providing you with a safe and reliable shopping experience. Thank you for choosing Next Level Supplies for your tool and equipment needs.

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